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ITIL exam info


ITIL v4 Foundation assess a candidates’ understanding of the ITIL v4 service management framework.

To make sure you’re fully prepared to pass your certification exam, enroll in an online ITIL v4 training course today!

ITIL v4 Foundation exam information

Exam facts

  • Questions: 40 multiple choice.
  • Pass mark: 65%.
  • Duration: 60 minutes.
  • Type: Closed book.
  • Results: Immediate.

How to take it

  1. Online.
  2. At an exam centre.

What you are tested on

  1. Key concepts of service management.
  2. ITIL guiding principles.
  3. Four dimensions of service management.
  4. Purpose & components of the ITIL service value system.
  5. Activities and interconnections of the service value chain.
  6. Purpose and key terms of the 18 ITIL practices.
  7. Details of the 7 ITIL practices.

ITIL Foundation v4 exam infographic

This infographic explains everything you need to know about the ITIL v4 exam.

ITIL® is a registered trademark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved.

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