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Exam facts

What you are tested on


The ITIL v3 Foundation exam test candidates’ knowledge of ITIL key concepts and terminology.

To ensure you’re fully prepared to pass your certification exam, enrol in an online ITIL v3 training course today!

ITIL v3 Foundation exam facts

  • Questions: 40 multiple-choice.
  • Pass mark: 65%.
  • Duration: 60 minutes.
  • Format: Closed book.
  • Results: Available immediately.

You can take the exam either online or at out London exam centre.

If English is not your first language, you can request additional time to sit the exam and will be granted use of a dictionary.

What you are tested on

Candidates will be tested on their understanding of:

  • Service management as a practice.
  • The ITIL service lifecycle.
  • Key principles and models.

In addition, candidates will also have to demonstrate an awareness of:

  • Generic concepts and definitions.
  • ITIL processes.
  • ITIL functions.
  • ITIL roles.
  • Technology and architecture.

ITIL v3 Foundation exam infographic

ITIL® is a registered trademark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved.

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